State Farm® Insurance Agent Theresa Kernan
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Nancy Buxhoeveden
July 18, 2025
"Im not usually one to write reviews but because of the wonderful experience that i had speaking with Debra at the Kernan State Farm agency, i had to compliment them. I have had the same insurance company for years and was nervous to switch. I called this State Farm agency and spoke with Debra to get a quote from her. She was so professional, nice and patient and explained everything so well. I feel confident that, God forbid, i would need to use my insurance, Debra would be there to help me. Thanks Debra. I will be switching very soon."
"We’re thankful for your feedback! Debra is a true professional! It’s our pleasure to assist you with your insurance needs and so happy we gained your confidence. If there is anything else we can do to help, please let us know!"
Kaitlin Ripple
June 10, 2025
"We've had an incredible experience with State Farm, specifically working with Alex — he’s truly a standout agent. Alex is responsive, reliable, and genuinely invested in helping his clients. He answers emails promptly (usually within the same day!) and always picks up the phone when we call — no phone tag, no waiting games. This is exactly the kind of service and attention every insurance provider should offer. We’re so grateful to have him in our corner and highly recommend him to anyone looking for an agent who truly cares."
"Thank you for taking the time to share your thoughts! Alex is a great representative for our company and we are glad to know you’re satisfied with the service he provided. We are here to make the process of understanding and managing your insurance easy. If you ever have any questions or need assistance, we’re here to help!"
Leslie Andrews
May 30, 2025
"I have used this agency for over 30 years and have been very pleased. The customer service is stellar. In particular I have worked with Dawn. She’s been so helpful and responsive to me. I’ve had the chance to switch to other agencies and have politely declined because I love this one so much!"
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Thomas Cahill
May 23, 2025
"I just finished up working with Alex at the Kernan State Farm Agency. I removed one vehicle and added a new one. It took Alex two hours to complete and would have been sooner had I had all of the documentation at hand. Alex was on top of this from start to finish. I also have other policies with Alex and he has assisted in bundling and saving me $$$. Highly recommended agency!!!"
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Rafael Venturini
May 22, 2025
"Alex Shoemaker is my insurance agent. Alex is great, he is very attentive to details, picks up the phone in which nowadays is very hard to find people that does that, every time I call him, responds quickly to emails and most importantly, Alex became a friend. Thank you Alex for all of your support and dedication on my account."
"Thank you for your 5-star review! We so appreciate your kind words about Alex. Our office continuously strives to provide outstanding service to all our customers. We appreciate your confidence in us! "
Justin Alves
May 14, 2025
"I worked with Matt Shoemaker through this office and he was extremely helpful getting all of the information I needed whether it was car insurance, adding policies, or homeowners insurance he was always quick to provide appropriate information and help me get everything in order. I can't thank him enough and couldn't recommend a better person to help with any insurance needs. Thanks, Matt!"
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
John Smith
April 10, 2025
"I have had more interaction with Alex from this office in the last week than I have had with my Allstate agent in the last 10 years."
"Thank you for your review John. We are delighted to know you had a great experience with Alex. We are thrilled you chose our agency to work with to secure all your insurance needs. We have a large, dedicated staff and we are always here to help you!"
E Walker
February 15, 2025
"Have been a customer for almost 20 years. Lately biannual increases are outrageous on car and homeowner insurance. Rarely drive my car as I am retired and no longer working. It is an older car. First went up over $30 a month. Six months later up over another $20 a month. Guess its a way of telling me to find another agent."
"First of all, thank you for being such a loyal customer. We appreciate you! As for the recent NYS rate changes, we are sorry for the frustration they are causing you. We would love the opportunity to review your individual needs directly to see if our office can help you save some money. If you would be interested in this review, please just call us at your convenience. We will make ourselves available to review your account in detail. "
Dianna Culp
November 30, 2023
"Had some very crazy stuff going on, and Theresa went above and beyond to resolve a few problems. Thanks for everything! Give that girl a raise!"
"Thank you Dianna! Glad I could help you and appreciate you selecting my office to service your insurance needs. "